Validity of the sales contract, product and price information

The terms of sale apply to the purchase of goods from the online store. The prices of the products sold in the online store are indicated next to the products. The price includes a fee for delivering the goods. All prices of the goods sold in the online store are in euros. The fee for the delivery of the goods depends on the location of the buyer and the method of delivery. The delivery fee is displayed to the buyer when completing the order. Information about the product is provided in the Webshop directly next to the product.

Forming the order

To order the goods, you must add the desired products to the shopping cart. To complete the order, you must fill in the required data fields and choose the appropriate method of product delivery. The amount of the fee will then be displayed on the screen, which can be paid securely through the following payment methods: Estonian bank payments: Swedbank, SEB, Luminor, LHV, Coop Pank, Citadele, Revolut, N26. NB! When paying with a bank link, be sure to press the “Back to the merchant” button on the bank’s page. Payments are mediated by Montonio Finance UAB. Payment takes place outside the Webshop in a secure environment – when paying with a bank link in the secure environment of the respective bank and when paying with a credit card in Montonio’s secure environment. The seller does not have access to the customer’s bank and credit card data. The agreement enters into force from the receipt of the amount to be paid to the online store’s billing account. The owner of the online store is the responsible processor of personal data and forwards the personal data necessary for making payments to the authorized processor. If the ordered goods cannot be delivered due to the end of the goods or for some other reason, the buyer will be informed of this as soon as possible and the money paid (including the costs of delivering the goods) will be returned without delay, but no later than within 14 days of sending the notice.

Delivery

Goods are sent to the following countries: Estonia. To pick up the goods, the buyer has the following options: DPD parcel machine, Omniva parcel machine, Itella parcel machine and the option of picking up the goods himself. The shipping costs of the goods are borne by the buyer, and the corresponding price information is displayed next to the shipping method. Shipments within Estonia generally arrive at the destination specified by the buyer within 2-7 working days from the entry into force of the sales contract. Delivery outside Estonia takes place within 14 calendar days. In exceptional cases, you have the right to deliver the goods within 45 calendar days.

The right to return or withdrawal

After receiving the order, the buyer has the right to withdraw from the contract concluded in the e-shop within 14 days. The right of withdrawal does not apply if the buyer is a legal entity. In order to use the 14-day right of return, the ordered goods must not be used in any other way than is necessary to verify the nature, characteristics and functioning of the goods in a way that is allowed to test the goods in a physical store. If the goods have been used for purposes other than what is necessary to verify the nature, characteristics and functioning of the goods, or if they show signs of use or wear, the Online Store has the right to reduce the refundable fee according to the decrease in the value of the goods. In order to return the goods, you must submit an application for withdrawal from the purchase of the goods, the form of which can be found here: link to the application for withdrawal and send it to the e-mail address tonisirdoja@gmail.com no later than 14 days after receiving the goods. The online store will return the returned goods to the buyer immediately upon receipt, but no later than 14 days after receiving the withdrawal statement, all fees received from the buyer under the contract. The online store can refuse to make refunds until the item that is the subject of the contract has been returned or until the buyer has provided evidence that he has sent the item back, depending on which occurs first. If the buyer has explicitly chosen a delivery other than the cheapest standard delivery method offered by the online store way, the Online Store does not have to return the cost to the consumer that exceeds the cost related to the usual delivery method. The Online Store has the right to withdraw from the sales transaction and demand the return of the goods from the buyer if the price of the goods in the online store is marked significantly below the market price of the goods due to an error.

The right to file a claim

The online store is responsible for the non-compliance of the goods sold to the buyer with the contract conditions or a defect that already existed at the time of handing over the item and that appears within two years from the handing over of the goods to the buyer. During this 1 year from the handing over of the thing to the buyer, it is assumed that the defect already existed at the time of handing over the thing. Refuting the corresponding assumption is the responsibility of the Online Store. In the event of a defect, the buyer has the right to contact the Online Store within two months at the latest by sending an e-mail to tonisirdoja@gmail.com or by calling  (+372) 56985088. The Online Store is not responsible for defects that have occurred after the goods have been delivered. transfer to the buyer. If the goods purchased from the Online Store have defects for which the Online Store is responsible, the Online Store will repair or replace the defective goods. If it is not possible to repair or replace the goods, the Online Store will return all fees attached to the sales contract to the buyer. The Online Store shall respond to the consumer’s complaint in writing or in a form that allows for written reproduction within 15 days.

Direct marketing and personal data processing

The online store uses the personal data entered by the buyer only to process the order and send the goods to the buyer. The online store transmits personal data to companies providing transport services in order to deliver the goods. The online store sends newsletters and offers to the buyer’s e-mail address only if the buyer has expressed his desire to do so by entering an e-mail address on the website and has indicated his wish to receive direct mail notifications. The buyer has it is possible to opt out of offers and newsletters sent to e-mail at any time by notifying us by e-mail or by following the instructions in the e-mail containing the offers.

Complaints

If the buyer has complaints about the e-shop,  they must be sent by e-mail to tonisirdoja@gmail.com or by calling  (+372) 56985088. If the buyer and the Online Store cannot resolve the dispute by agreement, the buyer can contact the Consumer Disputes Committee. You can familiarize yourself with the procedural conditions and submit an application here. The competence of the Consumer Disputes Committee is to resolve disputes arising from the contract concluded between the buyer and the Online Store. Review of the buyer’s complaint by the commission is free of charge. The buyer can turn to the platform for resolving consumer disputes of the European Union.